We all do it.  We sit down and try to add “What’s in it for me?” elements to our content and still end up with lists of services and features.

by John David “JD” Woods

Why is that?  The simple fact is that you cannot market to a person if you do not know who that person is and what makes them want to engage.

An effective B2B program resolves problems for buyers with words, images, and videos, and increasingly describes how our organizations affect the environment.  White papers and infographics aren’t personal enough anymore, we need to create drama, we need to place our hero (our prospect) in peril and demonstrate how our products or services allow them to save themselves.  We need to entertain long enough to capture our buyer’s attention.

“You’ve got to assign demographic identities to your potential buyers and build a PROSPECT EXPERIENCE for them.”

Along with that, we need to state a purpose.  Most B2B buyers aren’t 100% on board yet, but the numbers are shifting.  We will soon need to give our customers a purpose they can align with – think fair trade, organic-only ingredients, work/life balance, children’s health and safety…

This is simply “doing business” on the B2C side and that expectation is headed our way.

The challenge is, you can’t createquality content or express your purpose in a way that people want to align with if you are trying to engage a type of business.  A paint factorycan’t respond to value-charged experiences, but the people that work there can.  Therefore; to be effective, you’ve got to assign demographic identities to your buyers and build a prospect experience for them.  You need to write stories for them; you need to align your values with them.  Once you begin creating for a specific audience, for a human, you will find the feature lists deleting themselves, and see the important elements of your brand experience emerging.

This is just the first step.

Telling stories is nearly a thing of the past – we’re coming to the point where we will have the ability (and expectation) to give stories to our buyers, to provide the environment where they can co-create their own prospect experience.  If you want, you can read more about that here:  https://envisiondr.com/phygital/#.WsU5SH8h2po

 

 


John David

John David “JD” Woods
VP, Digital and Business Strategy
Contact:  
jdwoods@envisiondr.com

Envision Professional – eCommerce Logistics Consulting

RELATED ARTICLE:
Servicing Buyer 2.5 and beyond
READ FULL STORY